Returns & Exchanges
At Yale, we want you to be completely satisfied with your home solutions; if you are not happy with your purchase, you can return eligible items within 30 days of delivery. All returned products must be in their original packaging and in unused condition to qualify for a full refund.
Initiate Your Request
Log into your Yale account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Carefully place the products in their original boxes with all included manuals and hardware to ensure they are protected during transit.
Ship to Yale
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing